Support

Email us at support@miqatuna.com. We typically reply within one business day.

Please include your account email and a brief description of what you’re seeing. If you’re writing about a donation, ticket, or request, mention the organization name and approximate date so we can look it up.

• Can’t sign in? Try resetting your password. Reset links expire in 1 hour.
• Didn’t get a verification email? Check spam, then email us — we can resend it manually.
• Want to delete your account? Open Profile → Security. Receipts and donation records are retained for the organization’s legal reporting requirements.

• Your tickets and RSVPs live in Profile → Orders and Profile → RSVPs. Show the QR code at the door.
• Need to cancel? Free RSVPs cancel from the event page. Paid tickets: contact the organization that sold them — refunds are at their discretion.

• Receipts are emailed automatically after the payment confirms. If you didn’t get one within a few minutes, check spam and then email us.
• Payment is processed by Stripe. Card details never touch Miqat — refunds and disputes are handled with the organization you donated to.
• Tax deductibilitydepends on the organization’s status. Consult your tax advisor; we don’t make automatic claims.

Submitted a janazah, counseling, nikah, or other request? Track it in Profile → Requests. Sensitive request types are only visible to authorized staff at the organization you contacted.

Manage email and push preferences in Profile → Notification preferences. You can unfollow an organization to stop hearing from them.

Managing a masjid, school, or nonprofit on Miqat? Sign in and open the organization dashboard. If your organization isn’t yet on Miqat, you can register one.

Read our Privacy Policy for the full description of what we collect and why. For data access or deletion requests outside the in-app flow, email us at support@miqatuna.com.